Email is an important medium of communication that helps build customer relationship. We, at Penterra Analytics, therefore offer Email support services for technical and non – technical services. We make sure that customer’s email queries is answered immediately, efficiently and accurately that can lead to customer satisfaction. Offshore email based support system will ensure lower call volumes and cut – down costs for voice supports, hence, we offer off shoring business email support services that can make your company focus on core competencies. We also create FAQs – Frequently Asked Questions, according to customer’s requirements. We have an expert team who are skilled and trained professionally to understand client’s processes, products and services. We also provide immediate, personalized responses to customer queries.
Live Chat Support Services is also an important medium of communication for any company to have regular interaction with the customer. Live Chat support assist companies to interact with their customers by actively inviting the customers to ask queries about services in real – time. It is an important customer support tool, and an effective marketing technique that makes customers to buy products by providing sales and marketing support. We, at Penterra Analytics, offer cost – effective Live Chat Support services to all the companies.

Why do we need live chat support services?

  1. It Helps customers complete orders through text chat
  2. Real time assistance
  3. Effective e-commerce sales by assisting customers in helping them to chart out the contents of their shopping cart
  4. Increasing customer loyalty through answering their queries in real – time

We provide cost – effective pricing that is tailored for single – operator and multi – operator accounts. We have chat icons, chat invitation skins, operator pictures and header background images that allow you to customize the visual aspects of the chat window on the visitor’s side. We ensure data security and privacy. Our experienced executive team are capable of handling multiple chat requests simultaneously. Hence, we provide personalised customer service for technical and non – technical services.