Technical Support centres have evolved from a simple call handling to business process re – engineering. We, at Penterra Analytics provide strategic call center voice and non – voice technical support both onsite and offshore. Call Centres have first level to high – end tech support. These tech support are delivered by qualified, professional and experienced engineers through VoIP, telephone, email, web and live chat.

The main goal of our IT Help desk is to deliver product information, product use information and technical assistance 24 into 7. The IT Help Desks are now emerging with a new nomenclature – Customer Information Centre (CICs) or contact centre or call centres. The main role of technical support includes telesales, technical support, product support, technical applications and support, customer support services, network tech support, onsite tech support, remote support, call center technical support, and remote IT infrastructure management services. We apply new technologies that are cost – effective and profit generators. Our help desk analysts resolve problems through tech support services. We also provide data that unravels the global trends that help in making business decisions. We offer Business Intelligence that helps in capturing powerful data capture. We have well – qualified engineers with technical knowledge. We, at Penterra Analytics, offer superior call centre technical support services with an expert and qualified engineers.T

here are two call centre services –

1. OUTBOUND CALL CENTRE SERVICES

Cost is a crucial element that no company would comprise. A company, therefore, should outsource its outbound call centre services to an offshore centre. We, at Penterra Analytics, provide the required outbound call centre services. We provide sophisticated outbound call centre services. We follow a result-oriented approach that helps the business to make profits. Our expert team is specialised in Product sales, Customer Support, Sales lead generation, Customer Satisfaction surveys and Sales support etc. We also provide a wide range of top –notch outbound call centre services. Some of them include:

  • Telemarketing services
  • Lead Generation services
  • Database selling services
  • Market Intelligence services
  • Email Follow – up services

2. INBOUND CALL CENTRE SERVICES

A company should have an efficient inbound customer services. We, at Penterra Analytics have sophisticated infrastructure; professional and skilled team; and we use latest technology and software that helps in delivering 24×7 efficient call centre support.

Why Us?

  • We have professional team who are experienced, have the necessary skills and are experts in technical know- how
  • We have improved market coverage, advanced reporting and market testing abilities
  • We provide 24/7 inbound call centre services that will gain customers loyalty
  • We are equipped with sophisticated technology
  • We ensure high quality services are given based on quality assurance (QA)
  • Our agents help in answering queries of customers immediately thereby building an efficient customer relationship, loyalty and satisfaction

 

Therefore, we at Penterra Analytics provide services that include:

  • Consumer Response
  • Customer Services
  • Dealer Locators and Referral Services
  • Direct Mail
  • Email Management Services
  • Help Desk Solutions
  • Inbound Sales
  • Insurance claims processing services
  • Online customer support services
  • Sales Lead Qualification and Closure
  • Technical Support
  • Virtual Receptionist Services
  • Warranty registration services
  • Website Response